At Ursula Glass, we are committed to delivering your orders in a timely and secure manner. Please read the following shipping policy carefully before placing your order.
We offer Cash on Delivery (COD) as our only payment method. Full payment is to be made at the time of delivery. Please ensure someone is available to receive and pay for the order at the shipping address provided.
Orders are typically processed within 1–2 business days after confirmation. You will receive a confirmation message once your order has been dispatched.
Delivery times vary depending on your location but generally range from 3 to 7 business days. Delays may occur due to weather, regional restrictions, or other unforeseen circumstances. We appreciate your patience in such cases.
We currently deliver to most major cities and towns. If you’re unsure whether your location is within our delivery range, feel free to contact us for clarification before placing your order.
If a delivery attempt is unsuccessful due to incorrect address details or unavailability to accept the package, our team will attempt to contact you to reschedule. Persistent failed attempts may lead to cancellation of the order.
All items are carefully packed to ensure they arrive in excellent condition. If you notice any damage upon delivery, please inspect the package in front of the delivery personnel and contact us immediately.
For any shipping-related questions or concerns, please reach out to us at [email protected].
