At Ursula Glass, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
You may request a return if:
The item you received is damaged, defective, or incorrect.
The request is made within 3 days of receiving the product.
The item is unused, in its original packaging, and in resellable condition.
Returns that do not meet these conditions may not be accepted.
To initiate a return:
Contact our customer support at [email protected] within 3 days of delivery.
Provide your order details, a description of the issue, and photos if applicable.
Our team will review your request and provide return instructions if approved.
Customers are responsible for securely packaging the item for return. We will arrange pickup from your address or advise on the next steps based on your location.
As we offer Cash on Delivery (COD) only:
Refunds will be made in cash or via an agreed-upon method after the returned item is inspected and approved.
Refunds are processed within 7 business days of receiving the returned product.
Please note: Refunds are issued only for eligible items that meet our return criteria.
The following are not eligible for return:
Items damaged due to misuse or neglect
Items returned after the 3-day window
Used products or items without original packaging
For any questions or to start a return, please contact us at [email protected].
